Welcome to Business Systems Support Portal
Dear All,
Greetings from the Business Systems and Information Technology department,
As a part of Muna Noor Business Systems development Plan, we would like to introduce the Business Systems Support Portal. This portal is designed exclusively to enhance our support to SAP ByD users. The Portal is integrated with mail-server and can be accessed G Suite web interface (Next to the SAP Production system icon you will find Business Systems Blue Icon).
Once you access the portal you will be able to create a new ticket simply by filling the below fields:-
- Application Area: Select the SAP ByD Work Center that is relative to your request
- Classifications: Select the right classification for your request
- Subject: Write a subject message for your request
- Propose a Priority: Here you will be able to propose the priority for your request, please note the BS Team will review your request and based on the critically and their load they might change the priority.
- Justify your priority: If your propose priority is high, please justified your priority
- Attachment (if available): The screenshot attachment will make it easy for us to identify the issue
Your ticket will go through different stages. Below is the explanation of the different stages
- Open Stage:- Once we receive your ticket. it will be on an open stage.
- Under Analyses Stage:- When a member of the BS team will review your ticket, your ticket will move to under Analyses stage. Here an email notification will be sent to you.
- In Progress Stage:- When BS team start working on your ticket request, an email notification will be sent to you with the confirmed priority and the expected date of the completion.
- Closed Stage:- Once your ticket is been resolved it will be moved to the close stage, an email notification will be sent to you.
- Approval Required Stage:- If your ticket request requires approval, your ticket will be moved into this stage and the approval request will be sent to concerns person.
- Approved Stage:- Once your ticket gets approved by the concerned person, your ticket will be moved to this stage and will be notified by an email. After the approved stage, your ticket will go back to Under Analyses stage or In Progress.
- To Be Escalated Stage:- If your request requires designing of report or custom modification of the system function, once it gets approved by BS Manager, your ticket will move to this stage and you will be notified by email.
- Escalated Stage:- Once the ticket gets escalated to our SAP ByD implementation partner, your ticket will be moved to this stage and you will receive an email with an expected date of completion.
- On Hold:- If your ticket required further information or clarification, your ticket will be put in On Hold Stage and will be notified by email to provide more information.
Another feature of the Business Systems Support Portal is Knowledge Base, where we will be publishing a collection of articles, user guides, and FAQs.
Please Note:- Always use Business Systems Support Portal if you need any help in SAP ByD, from now on do not send any SAP support request to it@munanoor.com. This email should only be used if you require any IT services such as new hardware or help with troubleshooting computers, printers, networks, wifi, emails, etc.. Sending SAP ByD requests to it@munanoor.com will delay our response to you, as this email will be handled by another team members.
Thank you for your attention and understanding
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